ConTe.it is part of the Admiral Group backed by over 11,000 employees and more than 7 million customers worldwide. Since 2008, Admiral and ConTe.it have grown their Italian operations to include over 600 employees to date.
For more than 10 years, ConTe.it have specialised in flexible motor insurance solutions, underpinned by guiding growth values that involve delivering convenience, simplicity, and assistance to their customers. Recently, the italian brand has successfully broken into new insurance markets, namely loans and pet insurance.
ConTe.it adopted the INSTANDA platform for the launch of its new Pet insurance product in October 2020. Since then, the partnership has increasingly flourished as ConTe.it expands the quality of their product and service offerings to the Italian market. Continue reading to find out how the INSTANDA platform has helped turn digital transformation into a reality for ConTe.it.
Typically speaking, the average Italian consumer is more comfortable and accustomed to interacting with insurance professionals and brokers in-person when looking to purchase an insurance. Since the pandemic, consumers worldwide have been forced to adopt new shopping habits — ultimately heightening the reliance on online channels.
For ConTe.it, one of the objectives was to facilitate seamless customer journeys that could robustly offer flexible pricing, premiums, and personalised products to meet the individual customer’s needs. Additionally, they need a highly configurable and agile platform that ConTe.it team members of varying technical abilities could use with ease.
To meet their business needs, ConTe.it required an insurtech solution that was scalable in three core aspects:
From a business point of view, ConTe.it uses the INSTANDA platform to build policies and products, then display those products online for consumers to choose. The product website built on INSTANDA also integrates with ConTe.it’s HubSpot CRM system to generate accurate pricing models and product specs. In turn, this creates a smoother customer journey from acquisition to retention.
From the technical side, INSTANDA supports ConTe.it with data collected and provisioning. The relevant data empowers the team of insurance professionals at ConTe.it to use the Report Builder function alongside an operational data store (ODS) to inform financial information each month or clearly identify the specific policy coverage the customer requires.
Here are a handful of ways our platform has supported ConTe.it since our partnership began:
The INSTANDA platform offers flexibility, scalability, speed, and control over customer journeys. Being a no-code platform, it’s extremely easy to use and gives today’s thriving insurers — like ConTe.it — greater agility when developing new propositions and service offers for special types of insurance cover.
Whether digitising an entire business and multiple books, taking a vertical slice of an existing business, or launching a new innovative product, INSTANDA provides everything needed to design new insurance products fit for the modern market.
Get in touch today with our team of friendly professionals to streamline your insurance life-cycle today.
Kick-start your journey by requesting a demo of INSTANDA.