Privacy & Cookie Policy

This policy explains when and why we collect personal information and how we use it, how we keep it secure and your rights in relation to it. Any information you do submit will be stored securely and will never be passed on or sold to any third party.

We may collect, use and store your personal data, as described in this Data Privacy Policy and as described when we collect data from you.

We reserve the right to amend this Data Privacy Policy from time to time without prior notice. You are advised to check our website regularly for any amendments, nevertheless amendments will not be made retrospectively.

We will always comply with the General Data Protection Regulation (GDPR) when dealing with your personal data. Further details on the GDPR can be found at the website for the Information Commissioner ( For the purposes of the GDPR, we will be the “controller” of all personal data we hold about you.

1. What information is being collected?

We collect information about you when you fill in forms on our website or contact us by phone, email or otherwise. We also collect information when you complete our online branding and website questionnaires, participate in discussion boards on social media or other media platforms associated with our site.

The information we collect may include:

  • Name and contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

2. How will we use your information?

Instanda uses your information to understand your needs and to improve our service. This includes use for administration, customer services, marketing and profiling your purchasing preferences.

We may send you information about Instanda products, offers or other services that we think may be of interest to you by email and/or post. We may also contact you for market research purposes, to inform future products. If you do not wish to receive this information, please contact us.

3. Will we use your information for marketing?

We do not share any of your information with any third parties for marketing purposes.

On occasion, we would like to contact you about other recommendations and services we think may be of interest or value to you. If you have consented to receive marketing from us, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing.

If you no longer wish to be contacted for marketing purposes, please email:

4. Where do we store your information?

The information we collect from you is stored on our server, which is password protected.

If we have given you a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential and we ask you not to share any passwords with anyone.

We do not share your personal information with any third parties for marketing purposes.

5. What is the legal basis for processing the data?

For the purposes of our legitimate interests in operating the business.

We will seek your consent when you are filling in any forms on our website or we will seek your consent when you signed up to the INSTANDA mailing list to validate your email address.

6. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Cookies used on this site

The following are names of the cookies we currently use on this website. Each cookie includes a short description of what the cookie does and its expiry time.

Cookie NameDescriptionExpiry
__utmb, __utmc, __utmc, ga, gat, gid
These cookies are used to collect information about how visitors use our website and WordPress blog. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
Read Google’s overview of privacy and safeguarding data
instanda_analyticsThis cookie is used to remember a user’s choice about cookies on Where users have previously indicated a preference, that user’s preference will be stored in this cookie.180 Days
wordfence_verifiedHumanThis cookie is used by Wordfence – this manages site security preventing hacking and blocking access from suspicious IP addresses.24 hours
wfvt_4104982841, wfvt_988077348This cookie is used by Wordfence – this manages site security preventing hacking and blocking access from suspicious IP addresses.30 mins

7. How long will the data be stored for?

We ensure personal information collected is kept for no longer than is necessary. To find out more about Cookie retention, see Cookies section.

If you have any queries or would like to have your information removed, please email:

8. Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies

9. How can the data subject raise a complaint?

Please contact us if you have any questions about our privacy policy or information we hold about you: by email

or write to us at the following address.
6th Floor, 1 St. Katharine’s Way, London, E1W 1UN

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