Empowering Insurance Innovation: Embracing Co-Existence

For many large insurers, introducing new products to the market can be a daunting task, fraught with system complexities, mounting costs and lengthy timelines. However, the concept of co-existence—integrating new technology with existing systems— can provide a streamlined, cost-efficient solution.

In this blog, INSTANDA Sales Manager (EMEA), Ian Gibbard, explores the challenges insurers face with their core systems and how co-existence can pave the way for agile, innovative, and customer-centric insurance solutions.

Common Challenges with Enterprise Systems

Time-Consuming Product Launches

As we explored in our latest eGuide on ‘Navigating Innovation in Complex Insurance Landscapes’, launching a new insurance product in a large-scale enterprise environment is a resource-intensive endeavour. Existing systems often rely on outdated programming languages and hardware that are no longer supported or are difficult to maintain. This makes it challenging to quickly implement new features or integrate modern technologies. The result is a slower development process, as teams must work around technological limitations or spend time updating the system just to accommodate new product requirements, meaning launching products is long, arduous and incredibly costly.

Data is also siloed, making it difficult to aggregate and analyse data efficiently for new product development.

Integration Complexities

Insurance products require integration with billing, customer relationship management (CRM), and claims systems. Most enterprise core systems, however, were not designed with this level of integration in mind. The lack of interoperability means that adding or updating functionalities can involve complex and time-consuming custom coding and testing efforts, leading to high costs and extended project timelines. Once integrated, insurers must also ensure these systems communicate seamlessly with external channels, including direct-to-consumer platforms, broker networks, internal customer service centres, and embedded insurance propositions – all adding significantly to the time it takes to go to market.

Limited Agility and Innovation

The rigidity of enterprise systems stifles innovation. Most enterprise systems have pre-built product templates designed to streamline operations. However, each template change requires modifications across interconnected systems. This ripple effect makes innovations harder, turning what was supposed to be an efficiency play into a costly exercise in futility. This not only adds to the complexity but also demands significant resources, making the business case for launching new products much larger and harder to justify.

Co-existence as a Solution

Large insurers writing a high volume of policies might find templates useful for standardised products, but for innovating new offerings, these systems are often far too rigid and costly. This is where co-existence models come into their own.

Co-existence involves integrating new technology, like INSTANDA, with existing systems to enable the following:

• Greater Market Flexibility: Co-existing systems give insurers the flexibility to quickly adapt to changing market dynamics and customer needs. They can leverage the capabilities of both platforms to create tailored solutions, launch new products faster, and respond promptly to market demands.
• Seamless Integration: Co-existence allows insurers to integrate new technologies, like INSTANDA, with existing systems without disrupting current operations. This seamless integration ensures a smooth transition and minimises downtime.
• Enhanced Customer Experience: By integrating different systems, insurers can streamline processes and workflows, leading to a more efficient and personalised customer experience. This provides a comprehensive view of customer data across multiple touchpoints, allowing for more targeted and effective interactions.
• Innovation and Differentiation: Co-existing systems encourage innovation by enabling insurers to leverage the strengths of each platform. They can experiment with new technologies, develop innovative products, and differentiate themselves in a competitive market by delivering unique value propositions to customers.
• Cost Savings: Co-existence can help insurers optimise their IT infrastructure and reduce operational costs. Instead of replacing existing systems entirely, they can selectively integrate new solutions where needed, minimising the investment required while maximising the return on investment.
• Scalability: Co-existing systems allows insurers to scale their operations efficiently as their business grows. They can easily add new functionalities, expand into new markets, and accommodate increased customer volumes without disruptions or delays.
• Risk Mitigation: By leveraging co-existence, insurers can mitigate risks associated with large-scale system migrations or replacements. They can gradually phase in new technologies while maintaining the stability and reliability of their existing systems, reducing the likelihood of errors or disruptions.

What are the two types of Co-Existence?

Vertical Co-Existence: Separating the ‘Old’ from the ‘New’

The Concept

Vertical co-existence involves developing new products and business lines outside the existing infrastructure, interacting with existing systems only when necessary.

The Implementation

In a vertical co-existence model, the existing enterprise core system (the “OldCo”) remains untouched, while new initiatives are pursued within a separate digital-first entity (the “NewCo”). In this example, and as the “NewCo,” INSTANDA operates independently as a policy administration system for new products. This typically means integrating at the lowest possible level—billing, CRM, and claims—while keeping the core system intact.

The Benefits

1. New Product Innovation: Investing time and resources in the “NewCo” allows for the incubation of innovative ideas and the rapid introduction of simplified propositions to the market.
2. Phased Transition: Gradually, business can be moved from the “OldCo” to “NewCo” at the time of renewal, essentially operating in two distinct spheres. This method envisions a gradual phasing out of the old system as new business is increasingly conducted through the new, digital-first platform.
3. Existing systems untouched: This segregation allows the existing system to operate without interruption, preserving its integrity and stability. Meanwhile, the new entity leverages modern technology platforms, enabling rapid innovation and market responsiveness.

Horizontal Co-Existence: A Layered Approach

The Concept

Horizontal co-existence involves “wrapping” the existing system with modern technology solutions. This integration transforms cumbersome back-office operations into streamlined, interoperable processes that work effortlessly with front-end digital services.

The Implementation

A prime example of this approach is using INSTANDA’s digital capabilities over the top of an existing core system. By implementing a layer atop existing legacy systems, insurers can facilitate external engagements while keeping core systems intact. This approach transforms core systems into bookkeepers rather than bottlenecks, enhancing overall efficiency.

The Benefits

1. Incremental Transformation: Horizontal co-existence allows for a gradual transition to modern technologies, minimising disruption to existing operations. This approach ensures continuity while enabling incremental improvements.
2. Enhanced Engagement: In this scenario, INSTANDA serves as a system of engagement. The platform seamlessly interfaces with an insurer’s existing system to fetch and update policy information while offering an enhanced experience to an insurer’s employees, broker network and customers.
3. Reduced Complexity: By wrapping legacy systems, insurers can reduce the complexity of their IT infrastructure, making it easier to manage and maintain. This simplification leads to cost savings and improved operational efficiency.

Concluding Thoughts

By embracing co-existence strategies, insurers can unlock the potential of modern technology while preserving the integrity of their existing systems. Whether opting for a vertical or horizontal co-existence approach, the key lies in balancing innovation with stability, agility with reliability.

As insurers navigate this transformation, the benefits of co-existence—seamless integration, speed-to-market, enhanced flexibility, improved customer experience, and cost savings—become the new reality.

Ready to explore the potential of co-existence? Contact us today to discover how INSTANDA is supporting insurers all over the world to innovate at pace.