Flexible Program Design is the Key to Customer Satisfaction


Posted on 18th September 2018

 |  Insights  |  Blog  |  Flexible Program Design is the Key to Customer Satisfaction
Flexible Program Design is the Key to Customer Satisfaction

Posted on 18th September 2018

Share this blog post:

As the digital shift in insurance makes its way to customer-facing interfaces and interactions, there is a increasing emphasis on improving customer satisfaction to reflect the digital era. In 2016, It was found in the 'Large Commercial Insurance Study' research by J.D. Power that there was a significant correlation between customer satisfaction and insurer profitability. Another factor was a flexible program design appeared to impact satisfaction in a positive way. Read the article "Top 10 Highest-Performing Large Commercial Insurers: J.D. Power" by Insurance Journal to find out the full details of this research.

Flexible program design is exactly what INSTANDA can provide. Our design thinking puts agility at the heart of the INSTANDA platform. Changeable in minutes, meeting evolving needs and putting you in the place you want to be, not where the limitations of your technology puts you.

To learn more about Instanda and our industry-leading insurtech solutions, get in touch at sales@instanda.com.



Get the latest insights from INSTANDA

Flow Insurance Recognized for Agent Experience Built With INSTANDA

Flow Insurance Recognized for Agent Experience Built With INSTANDA

Learn More
Insurance Platform Provider INSTANDA raises $45 million to fund its next phase of growth

Insurance Platform Provider INSTANDA raises $45 million to fund its next phase of growth

Learn More
A letter from INSTANDA's CEO and Co-founder, Tim Hardcastle

A letter from INSTANDA's CEO and Co-founder, Tim Hardcastle

Learn More

Ready to get started?

See the INSTANDA platform in action

Sign up to the INSTANDA newsletter

F2X GROUP LIMITED is registered in England and Wales, no. 05236974. Head Quarters: 70 Gracechurch Street, London, EC3V 0HR

ISO 27001 certification logo Cyberessentials certification logo SOC2 certification logo