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Case Study

Pouch Insurance | Harnessing AI to Empower Agents and Grow New Business  

25 06, 2025
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Pouch CS

Key Achievements

  • Delivered more personalized service, communicating in up to 9 languages across all 50 states

  • 50% increase in quote volume

  • 15% reduction in complaints and hang-ups

  • 30% decrease in declined applications since portal launch

Project Summary

Pouch Insurance’s AI assistant, Goodie, is a first-of-its-kind technological innovation in the insurance sector. This proprietary multilingual AI assistant empowers insurance agents to engage with, and provide quotes to, commercial auto insurance consumers 24-hours-per day, seven days per week. Goodie offers innovative functionality directly from Pouch’s agent portal (powered by INSTANDA) as a website chat bot that also provides optional round-the-clock telephone support.

 

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Industry

Commercial Auto Insurance

Business Goals

  • Enhance agent and customer experience

  • Grow new business

  • Provide multilingual 24/7 support

Product Details

  • AI-powered assistant quoting Commercial Auto insurance

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