In the ever-evolving landscape of multinational insurance, growth is often hindered by the complexities of managing diverse systems across various regions. Rapidly evolving regulations, fragmented systems, and diverse customer expectations make innovating at pace a challenge. However, multinational insurers that adopt standardization as a strategic approach are able to manage these complexities, enabling them to drive efficiency and unlock significant growth potential.
This blog explores why standardization is a game-changer for multinational insurers, the operational hurdles it can address, and how it can empower insurers to modernize at scale, quickly and efficiently.
Multinational insurers often face a tangled web of local systems designed to address specific regional regulations and market dynamics. While these systems may work well in isolation, they lead to operational silos, inefficiencies, and limited collaboration across regions.
Key challenges include:
Without addressing these challenges, insurers risk lagging behind competitors who are better equipped with modern, standardized approaches.
Standardization involves creating a unified approach for systems, processes, and operations across an insurer’s global portfolio. This means consolidating disparate systems into a centralized modern system and aligning workflows to ensure consistency while allowing for regional flexibility. The result? Deep agility, efficiency, and seamless collaboration across regions.
By breaking away from fragmented operations and moving toward standardized systems, insurers can address inefficiencies, enhance productivity, and fuel growth.
For years, many multinational insurers have found themselves stuck in a 1:1 growth pattern where increases in Gross Written Premiums (GWP) directly correlate with Net Operating Expenses (NOE). This cycle severely limits profitability and scalability.
By focusing on standardization and modernizing core operations, insurers can unlock long-term efficiencies. Moving to a single interoperable, scalable system can decouple growth from rising expenses, enabling insurers to achieve sustainable profitability.
Standardization is most impactful when powered by modern technologies. Advanced AI, hyper-automation, and API-first architectures are the driving forces behind modernizing the insurance value chain and realigning regional and Group ambitions.
AI-powered automation can streamline workflows, reducing the manual burden on regional teams. Underwriting, claims processing, and customer support can all be handled more efficiently, allowing employees to focus on strategic tasks.
No-code platforms empower business teams to design and deploy new products or update existing processes independently. This reduces reliance on IT resources and accelerates time-to-market for new initiatives.
Advanced systems (INSTANDA being a leading example) enable insurers to provide personalized customer journeys by leveraging integrated data and actionable insights. This enhances customer satisfaction and builds loyalty globally.
By adopting these technologies as part of the standardization process, insurers can achieve transformational improvements across their operations.
Transitioning to a standardized system requires proper planning and execution to minimize disruptions and mitigate risks.
Internal resistance is a common hurdle. Insurers must focus on change management, clearly communicating the long-term benefits to stakeholders and teams. Incremental modernization at pace, rather than a full-scale overhaul, can ease this transition process.
Consolidating existing structured and unstructured data into a standardized system involves significant challenges. Robust migration tools and clear governance frameworks can ensure data security and accuracy throughout the process.
To avoid fatigue, insurers should prioritize solutions that deliver short-term wins while keeping long-term transformation goals in mind. As explored in INSTANDA’s whitepaper on multinational insurance system standardization, SaaS-driven cloud-native platforms enable rapid implementation, minimizing downtime, and boosting ROI faster.
Best Practice: Consider adopting a “ringfencing” model, where new processes and products are transitioned to modern platforms, while existing systems are maintained temporarily to ensure continuity.
The ultimate goal for insurers is to transition from a fragmented system architecture to a unified, standardized system designed to streamline regional operations and boost efficiency.
1. Single Platform for Operations
Adopt an end-to-end policy administration and distribution platform that supports regional flexibility while ensuring global consistency.
2. Configurable Systems
Look for platforms that enable reusable product and process components, accelerating innovation, and simplifying updates.
3. Cloud-Based Scalability
Leverage SaaS solutions with integrated guardrails to enhance agility, lower costs, and support operational resilience.
4. API-First Design
Future-proof systems by investing in technology that integrates seamlessly with both current and emerging solutions.
Achieving this state ensures long-term adaptability, empowering insurers to enter new markets, introduce products rapidly, and streamline regional expansion.
Standardization provides insurers with a clear path to optimized operations, enhanced customer experiences, and sustainable growth. The ability to replicate success, modernize with agility, and reduce operational complexity offers insurers a significant edge in a competitive landscape.
Multinational insurers face an inflection point. The path forward begins with reflecting on the unique challenges your organization faces and reframing them as opportunities for accelerated growth and performance.
Take that first step toward transformation. Download our whitepaper for actionable insights into creating a standardized operational model that aligns your regional and Group ambitions. Standardization isn’t just about cutting costs; it’s about creating a resilient foundation for future growth.