About Us


An insurance software provider challenging the status quo. Fuelled by a fundamentally different philosophy, the idea for INSTANDA was formed.

INSTANDA was born out of many years of hands-on experience of working within the sector and with insurance software providers, at CIO level within major insurance businesses.

Having been witness to the challenges of meeting short-term market opportunities and demands whilst constrained by cumbersome IT and development process lifecycles, we decided to do something about it! The result was a self-service product delivery model aimed at putting control back into the hands of the business; something that could address repeating problem patterns as well as future retail demands. And crucially, a product that was driven by the needs and requirements of real insurance users.

In our view, the future of insurance technology will be that of a Cloud-based ecosystem consisting of a multitude of smaller service systems which integrate together into a full function eco-system and can be developed, deployed and scaled independently, all real-time connected with each other and from which you can gather not just all the data needed but crucially servicing capability needed to respond in a dynamic digital environment. A perfect environment for INSTANDA to deliver value.

Today we are a dynamic team of diverse, experienced practitioners and subject matter experts. Our developers and designers work alongside senior consultants to deliver large-scale technical projects for major insurance providers.

This allows us to continuously gain feedback from the market on the product performance, alternative delivery models and current market challenges, to ensure INSTANDA’s functionality continues to add real value to client businesses — confirming our position as trusted insurance software provider.

Did you know?

INSTANDA is a lifetime member of the Microsoft Accelerator’s global Alumni Program, having graduated from the Accelerator’s 5th Cohort in London.

The Accelerator Program is a global initiative empowering entrepreneurs on their journey to build game-changing companies. The criteria for entry are simple: businesses need to have a working product or service which uses Cloud-based technologies, has customer traction, and is fundamentally disrupting an industry.

Our journey with Microsoft saw us as the only InsurTech finalist on the Program. The next 4-6 months gave INSTANDA exclusive access to some of the best technical and business minds that exist within Microsoft — stress-testing INSTANDA’s architecture, security and business model to the extreme.

After being voted as one of the top 3 businesses on the Program by an audience of investors and Microsoft executives, we continue to leverage our strategic partnership with Microsoft as part of the the Alumni Program: a community of over 800 entrepreneurs and innovators. We benefit from the ongoing support from technical experts with the sole purpose of delivering leading-edge technology to our clients.

INSTANDA selected by Plug and Play - the world’s biggest start up accelerator

INSTANDA were selected by the world’s biggest start-up accelerator Plug and Play Tech Center for their InsurTech program in early 2017. We were one of 175 companies chosen from 8,500 start-ups to match their nine industry-specific programmes.

Former hosts of start-up royalty such as PayPal and Dropbox, the Plug and Play covers various industry sectors; its insurance program has been designed for early and growth stage InsurTech start-ups chosen for their potential for injecting innovation into the insurance arena. Finalists are selected by their Anchor Partners, which include leading insurance companies such as Munich Re, USAA, Aon, Swiss Re, Travelers, Farmers, to name but a few.

The InsurTech programme ran for 12 weeks from March 2017 and included mentorship, business development, investment pitches, extensive networking, demo days and potential for pilot projects with some of the world’s leading insurance companies.

Winners of the Insurance Insider’s InsurTech Honours

We are the winners of The InsurTech Honours of the year 2017. We are proud to be the first to achieve this prize.

This award recognises organisations able to demonstrate the successful application of radical new technologies to the global (re)insurance market. It also focuses on demonstrating the successful launch of an entity, product or service that transfers and/or distributes (re)insurance risk in more effective, innovative, and revolutionary ways. Judges were particularly interested in the level of originality, efficiency and scale of ambition shown by the entry as well as evidence of its acceptance by the investor community and/or successful collaboration with the existing traditional (re)insurance industry. As well as innovation, tangible and effective measurement of success within the context of profitable growth.

INSTANDA Highly Commended in Technology Partner of the Year

INSTANDA is the Highly Commended in Technology Partner of the Year 2017 for the Insurance Times Tech & Innovation awards.

INSTANDA worked on a project to help one of our clients, Zurich Insurance, deliver a product where the broker and their ability to trade is the key point of focus. Zurich also won the E-trading Initiative of the Year for this project. We are proud to support them in innovating and disrupting the industry.

Another client of ours, iFarm Underwriting also are winners of the Insurance Start-up of the Year 2017. As a newly formed farm division of Imperium Insurance Management, they worked closely with INSTANDA to sell their products online, so we were delighted they were commended for their use of technology.

Winners of Excellence in InsurTech Award

We are winners of FINNIE Awards 2017. We were announced as winners of the Excellence in InsurTech category at the FinTech Australia‘s FINNIE Awards, presented by Jobs for NSW in Sydney.

The Excellence in InsurTech award recognises the companies that have demonstrated the most innovative technologically-enabled advances in insurance services. Indicators such as competitiveness of policies, ease of making purchases or claims along with growth can be included.

INSTANDA selected for Oxbow Partners InsurTech Impact 25

INSTANDA has been selected for Oxbow Partners InsurTech Impact 25. Oxbow Partners, the management consultancy, has launched the InsurTech Impact 25 Forum.  The objective of the Forum is to help insurance executives identify and connect with early stage technology-led companies that could have an impact on their businesses in 2018.  The 25 InsurTech Members of the Forum are from across the value chain – distribution, data and analytics operations, and claims and fraud.

Assertive thinking
is intelligent thinking

Instanda Management Team

Tim Harcastle

Tim Hardcastle

Tim is a highly experienced Board level CIO/COO in international FTSE 100 and 250 businesses including CIO of Hiscox, a leading international insurer. His experience managing and leading technology-enabled business change and his determination to consistently exceed outcome expectations led him to lead the development of the entirely new technology service that is INSTANDA.

Derek Hill

Derek Hill

With experience spanning several eras of technology advancement, Derek’s insights into provisioning and global deployment of online solutions and leveraging the latest ecosystem of solutions is second to none. An industry thought leader in MS Azure and architect of INSTANDA’s rapid scaling capabilities in multiple countries, Derek has worked extensively with Boards to unravel the complexity of technology-enabled change. As COO of INSTANDA, he has a simple mission: unparalleled customer service combined with unrivalled platform value and quality.

Ian Konrath
Interim CFO

Experienced CFO with significant operations, systems and Business Information experience gained with high-tech, software, silicon, health information and consulting companies. Track record of achievement supporting project/product/programme/business unit operations and reporting for both traditional and matrixed organisations.

Robert Seber

Robert Seber
Chief Architect

A highly skilled and respected Systems Architect and software developer, Robert is responsible for the INSTANDA design and development. He leads the team of software engineers, who add new features and enhancements to the INSTANDA platform. He is regularly consulted as a subject matter expert by clients and speaks externally on agile/ scrum delivery models.

Board Advisors

Michael Baptista

Michael Baptista
Board Advisor

Michael Baptista is a thought leader and venture investor in FinTech and Insurtech. He is currently an investor with Board / Advisory positions at Instanda, PayKii, Landbay, UKBN and AltFi Data. He is also an investor in iwoca and SyndicateRoom. Michael brings knowledge, insight and networks from twenty-five years of senior roles in Banking in London, HK and Tokyo as well as an industry understanding developed through his earlier career as a specialist financial analyst. Michael is Founder and CEO of Assembly Capital Advisors, a venture investment firm focused entirely on FinTech.

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