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INSTANDA IN Brief: Customers Shaping the Future of Insurance

INSTANDA IN Brief: Customers Shaping the Future of Insurance

Posted on 7th November 2017

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We are inviting you to the next event in our IN Brief series: 'Customers Shaping the Future of Insurance', to be held on Tuesday 28th November. Come and hear Ko De Ruyter, Professor at Cass Business School, Erik Abrahamsson, CEO of Digital Fineprint and other senior executives talk about what good customer experience looks like and how to deliver engaging user experience in the insurance industry. The digitisation of insurance is here and now. Consumers demand the highest standards of service, and are looking for the same kind of experience they can now find elsewhere in their life. They want an unprecedented level of choice, price transparency, and immediate answers to questions. If a consumer is happy and satisfied with their service, they’re more likely to refer it to their friends and family. Insurance providers must overcome certain obstacles to deliver better customer experiences, not least the cost that is involved. Less than one-third of insurance customers are satisfied with their current insurers and only half of those said they would buy more products from their current provider. Insurance executives are becoming increasingly aware of their customers frustrations, and are now striving to deliver experiences that inspire loyalty and interest from the broker and consumer, whilst maintaining a competitve edge against others in the market. For this event we're assembling senior executives from across the industry, to share their experience and to share insider hints and tips on keeping up with customer demands. We will be tackling your biggest challenges and providing you with inspiring ideas on how to make your CX strategy a success. 6:00pm – Food and drinks reception 6:30pm – Tim Hardcastle, CEO of INSTANDA | Welcome 6:40pm – Ko de Ruyter, Professor at Cass Business School | Background 6:50pm – Erik Abrahamsson, CEO of Digital Fineprint | Real-life story 7:00pm – Speaker TBC | Real-life story 7:10pm – Open floor Q&A and closing remarks 7:30pm – Networking drinks Hope to see you there Visit INSTANDA to find out more Tweet any questions you want answered in advance to @instandaf2x using the hashtag #instandaINBrief

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