Service & Support

You can do anything,
but not everything

Some clients are happy to use INSTANDA without any help from us, while others prefer to make use of our support, training and implementation services.

Advanced Design Assistance

If desired, our in-house design and web specialist team can work with you to create the perfect site

As soon as your products are defined, INSTANDA automatically generates a public-facing sales website. You can design it from scratch, or use one of our existing templates to apply your branding, customise your colour scheme and insert content without requiring any specific web design skills.

However, most of our clients want a more advanced website created and some expert advice, and we can help with that too.

We have our own in-house design and web specialist team who can work with you to create the perfect look and feel, hook customers in and provide a seamless buying process to fully maximise sales and ensure no opportunity is missed.

And most importantly, even with your new cutting-edge design and functionality you can still edit your products both before and after launch at the touch of a button.

SEO (Search Engine Optimisation)

A team of in-house SEO experts can enhance your website’s search rankings straight away.

Optimising your website so that people can easily find it via search engines like Google is essential and we have a team of in-house SEO experts who can enhance your website’s search rankings straight away.

We work collaboratively with you to ensure that your content is aligned to keyword searches that best reflect your products – generating not only increased traffic, but quality new customers.

The service includes:

  • Keyword Analysis
  • Site Analysis
  • Site Optimisation
  • Search Engine Submission
  • Search Engine Reporting
  • Link Building/Article Writing
  • Pay Per Click (PPC)
  • SEO Maintenance

Training & Implementation

Our expert users are available for training, advice and support on how best to build your site in INSTANDA.

While INSTANDA’s intuitive design allows some users to start building insurance products without any help from us, other users may find that they benefit from some training on how to get the best from INSTANDA’s insurance software solution. This training can be carried out face-to-face or online and we usually find that three or four two-hour sessions are sufficient to give users the confidence to build sites on their own.

Even after training, our expert users are still available to offer advice and support on how best to build your sites in INSTANDA. We can help you with best practice within the system and with the tricks and functions that make INSTANDA easier to use. If there’s a particularly complex product to create, we’ll be happy to come and sit with you to work through your requirements and to build them in INSTANDA.

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