Alex Hammick | Digital Fineprint COO | “Understanding when and how the customers want to interact”

View Alex Hammick | Digital Fineprint COO | “Understanding when and how the customers want to interact”

Watch Alex Hammick, COO at Digital Fineprint, talks about his experience, and how turning social media data into insurance data, linking a social media identity to an insurance identity, using social media data analytics to help improve customer targeting, conversion, sales, cross-sell and retention, at the INSTANDA IN Brief: Customer Shaping the Future of Insurance…

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Talks from INSTANDA IN Brief: Customers Shaping the Future of Insurance

View Talks from INSTANDA IN Brief: Customers Shaping the Future of Insurance

We held the third in our series of IN Brief events, entitled ‘Customers Shaping the Future of Insurance’ towards the end of last year. We had a strong line-up of industry executives and CX expert to discuss the key issues around what good customer experience looks like and how to deliver engaging user experience in…

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What does a good insurance customer experience look like?

View What does a good insurance customer experience look like?

As the digital transformation of insurance makes its way to customer-facing interfaces and interactions, there is a growing focus on optimising customer experience to reflect the digital era. In 2015, nearly 80% of consumers indicated wanting to use digital channels such as the web, email, social media and chat to interact with insurers. Today, this…

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How are customers shaping the future of insurance?

View How are customers shaping the future of insurance?

Digitisation is changing behaviours in all sectors, and the insurance industry is no exception. While the sector often lags behind the trends already being implemented in other industries, the time for insurance to accept and embrace digitisation is now. Consumers demand the highest standards of service, and are looking for the same kind of experience…

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Listen to Insurtech Insider – Ep. 4: InsureTech Connect, Las Vegas

View Listen to Insurtech Insider – Ep. 4: InsureTech Connect, Las Vegas

We are delighted to be featured in InsurTech Insider’s Episode 4: InsureTech Connect, Las Vegas. Have a listen to Nigel Walsh and Our CEO, Tim Hardcastle talking about INSTANDA and about the lessons he’s learnt, through the dotcom boom to starting Instanda in 2012, and how the established insurers are responding to insurtech start-ups. Plus,…

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Ruth Polyblank | Chubb Head of SME | “Mindset is key!”

View Ruth Polyblank | Chubb Head of SME | “Mindset is key!”

Watch Ruth Polyblank, Head of SME at Chubb, talks about her experiences of innovating within a large insurance incumbent and why “mindset is key”. Includes lessons from her Father and a great story about monkeys…at the INSTANDA IN Brief: it’s (not just) about the tech in November 2016.

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Talks from INSTANDA IN Brief: it’s (not just) about the tech

View Talks from INSTANDA IN Brief: it’s (not just) about the tech

November 2016 saw the second in our series of INBrief events, entitled “Its (not just) about the tech”. A formidable line-up of industry executives gathered in our Aldgate office to discuss the key issues which they feel are holding organisations back from realising the benefits promised by InsurTech – and what can be done about…

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